FAQ

FAQ

General Questions

How does the process work?

It all depends what option is best for you if you want a logo immediately, then our pre designed logos might work best for you, but if you need a custom design and are willing to wait 3-4 days then the custom design will be the best, simply complete the questionnaire.

Our design team leader will look at the questionnaire, do research about your industry and designate it to the best designers on our team suited for the design. We will then send you 2 of the best logos the designers created for you to choose from, we will then make changes to the logo of your choice until you are 100% satisfied and approve the final logo.

What is revisions?

Logo revision, this is when you have received your logo samples, and you need changes done, i.e... color, font or some element change within the design on the logo of your choice.

How will I get my logos

Your logo samples will be emailed to you at the email address you provide on the order form, and the final logo files will be sent to your email in a zip file in various formats.

Where are you located?

We are based in Nashville, TN in the USA.

Do you use clipart in your designs?

We never use clip art in our designs, all our designs are original artwork created by our in-house designers.

I do not feel comfortable giving you my credit card details. How can I trust you?

Once you have completed your order form you will be forwarded to PayPal our secure payment center, we do not see customer payment information.

How will I get my logos

Your logo samples will be emailed to you at the email address you provide us. and the final logo package will be sent to your email in a zip file in virous formats.

Do you offer any support if I need to talk to someone about my logo?

Yes, we offer live help on the website, 24-hour email support and a toll-free number where you may speak to a design consultant about your new logo during normal business hours.

Pre Design Logos

What are Pre Made Logos?

Have you ever asked a designer to design a logo and it was not what you had in mind? With a pre-made logo you see what you get before you buy the logo.

Q How does the process work?

You can browse through the categories or search for a pre made logo, you then complete the order form by telling us your business name and if you need any changes you would like to be done to the logo, you will then receive your customized logo within 24 hours.

What if I cannot find what I am looking for

If you do not find what you are looking for you can request a custom made design for only $49.

What revisions can I request?

you are buying a pre made design, therefore the revisions cannot be a structural change to the logo itself if you are looking for something completely different, then you should consider the custom logo design.

Who owns the copyrights?

We own the copyrights to all our pre made designs, you are granted a non-exclusive, worldwide license to make use of the logo for your purposes, you may not redistribute the logo. If you are a freelancer you may only sell the logo once. Need the exclusive rights for a logo? You can order a custom made logo.

Can I buy exclusive rights to a pre made logo?

Currently we do not offer exclusive rights to our pre made logos, we can use it for inspiration for a custom made logo we own the copyrights of our premade logos.

Custom Logo Design

What should I do if I do not like any of the logo samples you show me?

In the unlikely event that you are not completely satisfied with your new logo designs, we would ask you for more information and will provide you with additional samples to choose from to see if we can hit the mark the second time around.

Do you offer a Guarantee?

Yes, if you are not satisfied with your designs, we will give you a 100% money back guarantee. We want our customers to be fully satisfied, and will do anything in our power to do that. However, you do not qualify for a refund if you have asked for revisions or if we do not hear back from you for more than three months. You are also not allowed to use any of the samples or ideas we have provided once you have received your refund.

Do you do illustrations/Mascots?

Yes we do, but it is not included in our custom package please contact us for a quote.

What file formats will I receive?

you will receive, .psd, .eps, .tiff, .pdf, .jpg, giff, & .png format if you need additional formats please contact us.

Can you recreate my existing logo?

Yes, if you already have a logo, but you need it in vector format or need some tweaks or changes to it, we would be more than happy to do that for you.

Who owns the Copyright?

You can only own the copyright to a custom design logo and not a pre-made logo. Once you approve your new custom logo, you own the copyright, we can however, not be held responsible for any issues that might arrive after we deliver your logo as it will be your responsibility to trademark your new logo.

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